Eligibility And Compensation Details

Royal Mail Compensations: Tracking Lost, Damaged, or Delayed Parcels

Eligibility and Compensation Details

Royal Mail offers compensation for lost, damaged, or delayed parcels sent via their Signed For 1st Class and 1st Class Parcels services. If an item remains undelivered within 10 working days after its due date, the sender is eligible to claim compensation.

Providing Evidence for Existing Claims

In the case of existing claims, Royal Mail may request evidence such as proof of posting, proof of value, or photos of damaged items. Customers should provide the required evidence to support their claim.

Tracking Parcels

Customers can track their parcels using the Parcelforce Worldwide tracking tool by entering the tracking number. This tool provides personalized tracking updates and allows customers to locate their parcels.

Eligible Services

Compensation is available for parcels sent via Royal Mail's Signed For 1st Class and 1st Class Parcels services.

Please note that the specific compensation amounts and terms may vary depending on the weight and value of the parcel. For more details, please refer to Royal Mail's official website or contact their customer service department.